Orlando Vacation - Reservation Policy
RESERVATION CONDITIONS & CANCELLATION POLICIES
Conditions for Room Reservations
To make a reservation we require a $50 deposit per hotel room or vacation home. In order to make a reservation you may call our toll free number and speak to one of our friendly reservationist or you make make a reservation online. Once we have received your reservation we will respond with your confirmation letter within 48 hours. This confirmation letter will be sent to the e-mail address you provide us.
Please note, last minute reservations may not be able to be honored by the hotel or vacation home management company. If this should happen, we will contact you as soon as possible.
Special Notes Regarding Vacation Homes, Townhomes and Condos
* If you are staying in a vacation home, townhome, or condo the management company that is in charge of looking after the unit will charge all guests a property protection fee. This fee works just like insurance, and if anything should be damaged or broken while you are staying in the home, this property protection fee will cover the damages up to $250. Please note, since this fee is charged by the mangagement companies it is not included in the total price.
* If you are ordering pool heat for your vacation home or townhome you will need to arrange this with the management company. Affordable Travel cannot be resposible for the pool heat since this service is offered by the management companies.
*** If you are booking a vacation home or townhome during the busy Spring Break/Easter or during the Christmas time period we do require the remaining balance to be paid 30 days prior to your arrival. If you need to cancel your reservation please let us know 30 days prior to your arrival during these peak travel dates (3/12 to 4/20) and (12/22 to 12/31) and we will cheerfully refund $35 of your $50 deposit. Cancellations made within thirty days of your arrival during these high season dates will carry a 4 night penalty.
We will do everything in our power to make sure our guests have a great time in Orlando. If there is an issue with your stay please contact Affordable Travel at 1-800-633-7108 ext 7007 and we will do our best to make your issue go away. There will be no compensation if you notify us of any issues after you have checked out. It is only fair that our company be given the opportunity to make right any issues you have while you are in town.
To Reserve Disney World and Other Attraction Tickets
You may order Disney World, Universal Studios, and SeaWorld tickets from us, and we can have the tickets waiting for you at your hotel or vacation home upon your arrival to Orlando or we can mail you the theme park tickets. All ticket orders will be fulfilled and processed by Billy Boy Tickets, which is our ticket division. We suggest to all our guests to order your tickets early. There is no charge to order the tickets, and we do not charge you until 15 days prior to your arrival. Please note, that the theme parks typically go up on their ticket prices 2 or 3 times a year. We will honor the ticket prices which they were at the time you ordered them.
Once we have sold the tickets and the guests has paid for them we cannot exchange or refund for the tickets. The tickets will be charged in full 15 days prior to your arrival.
Cancellation and Refund Policies
* If you should need to cancel your reservation and you do so prior to 15 days of your arrival we will cheerfully refund $35 of the $50 deposit you paid. We will confirm all cancelltions by sending you an e-mail to the e-mail address we have on file.
* If you should need to cancel your reservations inside of 15 days of your arrival there will be a one night penalty to cancel the reservation on a hotel and a two night penalty on if you cancel a vacation home inside of 15 days of the arrival. There are not cancellations within 24 hours of your arrival date. We will confirm all cancellations by sending you a cancellation e-mail.
*** If you are booking a vacation home from 3/12/14 to 4/20/14 (Spring Break/Easter) or 12/22/14 to 12/31/14 (Christmas) the remaining balance on your vacation home or townhome will be charged 30 days prior to your arrival. If you cancel within 30 days of your arrival during these high travel times there will be a 4 night cancellation fee.