Customer Reviews

4.5

22:52 12 Mar 18

I have been a client of Orlando Vacations for approximately 4 years. I am very particular about where my family stays while on vacation because they range in ages from young adults to toddlers. I am also very particular about what company I do business with because money is hard to keep and much easier to spend. You do not want to be 8 hours away from home and stuck....We travel twice a year and really look forward to these times away. My first stay was horrible we arrived late to our vacation home and was unable to contact the rental agency that Orlando Vacations had contracted the home with... I understood that Orlando Vacations did not have anything to do with the slackness of the rental agency who would not even pick up their phones and did not show up to their office until 11:30 a.m...So then I contacted Orlando Vacations directly and immediately the manager was appalled at what I had described to him and put our family in a gorgeous 2 story 3 bedroom town house that was ready by the time we packed up and drove to it...Trey (mgr) was so apologetic and treated me with the upmost respect and kindness. Trey treated me like I was a friend and not just a piggy bank. He even refunded some of my money immediately. From that point on I continued to deal with Orlando Vacations and soon met the most awesome representative by the name of Dee Dee. This lady is great! She is quick with responses. She never tries to rush you off the phone or act like she "just wants your money". As I got to know her I then told her about what happened on our first stay. Her personality and professionalism never changed. In fact she became even more awesome. Any time I ask questions, there is no hesitation and you never feel like you are wasting her time. She is quick with email and telephone responses. You would think that you are the only guest that she has. She knows how to make a guest feel like a person and important. From day one she has gone above and beyond my expectations and has always made sure we had beautiful homes to stay in. She knows how to give VIP services. It is wonderful talking to someone who does not act like she did me a favor by coming to work. Dee Dee is worth her weight in gold. It is hard to find good old fashion customer service these days. I am so confident in this company and I am so glad that I gave them a second chance that turned into many more...

Michael Guynes

14:35 23 Mar 18

Dee Dee Osbun is a one stop shop. She went over the top in customer service. If you are looking for someone that is actually looking out for you, she is my recommendation for anyone. She is happy and full of knowledge. She will make our vacation carefree and easier. The little bit of time she spent with me on the phone gave me all the information I was seeking. She is at Ex 7019. I wish every customer service agent was just like her.

Zakk Roberts

20:52 13 Mar 18

Our church college group has worked with Orlando Vacation homes representative Gladys Martinez since 2014. Gladys has gone above and beyond accommodating our group. We have brought anywhere from 30-50 people each year. She promptly answers all our emails (we send a lot). We keep returning to this company and Gladys year after year for the amazing service and awesome value they provide!

Julie Harris

14:23 12 Mar 18

If you are planning a vacation in the Orlando area, this is the way to go!!! Dee Dee is WONDERFUL!!!! I have now booked two vacation through her, and both times been so thankful! I had questions when I first started, and she emails so promptly, and takes the time to answer every question. The booking process was simple, and with only a $50 deposit, it makes it even easier. We booked a package with hotel and tickets, and the tickets were waiting for us at our hotel upon arrival. So easy! She made sure everything was ready and went smoothly for us on our trip. Now we have a second trip booked with her. I highly recommend using this service, as there is so much out there that can get overwhelming, and this simplifies the process, and you get a great price! Thanks Dee Dee!

Carolina Montalvo

11:43 12 Mar 18

When I started using this service I got Dee Dee as representative and after that I used this service for the past 3 family vacations to Orlando. I honestly can only say great things about them. I have book with Dee Dee, who is one of the most wonderful person that you can get. She is a great rep, always willing to help, answer questions and always available. I do thank Dee Dee for the best family memories I had.

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