Reservation Conditions & Cancellation Policies

Reservation Questions

What is OrlandoEmployeeDiscounts.com Reservation Policy?

When will my final payment be due?

  • Final payments for all vacation home rentals, condos, and townhomes are due in full 30 days prior to your arrival. Final payment for hotels are due 15 days prior to your arrival date. Final payment for tickets are due 30 days prior to your arrival date.

What is your cancellation policy?

  • If you notify us of your need to cancel your reservation 30 days prior to arrival, part of your deposit may be refundable for hotels. The $50 deposit for vacation homes is nonrefundable.
  • All ticket sales are final.
  • Any tickets ordered with a voucher issued for them are 100% non-refundable. These tickets can be used at any time up to the expiration date.
    Expired tickets and tickets no longer sold on our site are NON- Refundable. Theme park attractions like Walt Disney World® and Universal Orlando Resort™ will allow you to change your dates in their app once you’ve linked the tickets from us. Additional fees may apply when you do so.

What if I have to cut my vacation short or add another night or two to my vacation?

  • If you are staying in a hotel and you need to cut your vacation short. When you check out have the front desk fax to us a notice showing that you have checked out early and we will cheerfully refund any unused nights back to you. Be aware that you must check out before 11 am to get that day’s refund.
    Unfortunately, if you are staying in a vacation home, condo, or townhome we cannot refund any money for any unused nights.

Do you sell or package airline tickets?

  • We do not book any air travel.

Can you assist me with a rental car booking?

  • Yes, we can point you to great deals on car rentals. Please check out our car rental partner under the car rentals tab.

Do you offer the meal plans?

  • No, if you want the Disney Meal Plan, you will need to book directly through Walt Disney World®. Their phone number is 407-wdw-dine (407-929-3463).

Reservation Questions

Are there any other fees I will be responsible for that are not included in my total cost of the vacation home?

  • The property management companies charge an $85.00 non-refundable Property Protection Fee. It is $200 for the Mic Mansion’s vacation homes. This is a damage waiver that will cover any incidental or inadvertent damage. Please be advised that intentional damage or gross negligence will result in additional costs to the vacation client.

Where are your vacation homes located?

  • All of our vacation homes are located within a radius of 15 minutes from to Walt Disney World®Most of our homes are located in Kissimmee and Davenport.

What are the Orlando Specific Vacation Homes?

  • We will show you pictures of specific homes that are available for rent during the time frame of your vacation. Since you are reserving a particular home, the nightly rates for these homes are going to be priced slightly more per night. Further, there are stricter conditions on high season cancellation of your booking. During the Christmas and Easter weeks, the cancellation charges for specific homes will be due and payable 30 days from the date of arrival and refunds for any cancellations inside of 30 days during these two periods will not be processed.

What is included in the vacation homes? What will I need to buy or bring with me?

  • The vacation homes are fully furnished, and all the linens and towels are provided. The kitchens are stocked with pots, pans, dishes and silverware. You will need to bring your own toiletries and food. The houses all have starter sets of toilet paper and paper towels. If you are staying for more than a few days, you will need to go to the store to purchase additional supplies.

What is the booking policy on a vacation home?

  • We only require a $50 deposit to make a reservation. Nothing else is due until 30 days prior to your arrival. If you cancel more than 30 days from arrival, only the deposit is nonrefundable. If you cancel 30 days or less from the date of arrival, it is a 100% penalty with no refunds given.

We are a group traveling together can we get our homes next door to each other?

  • Often times we can get vacation homes located in the same neighborhood, but it is highly unlikely, we will be able to honor this request.

When will I be notified of the exact home I will be occupying if I book an Executive or Standard vacation home?

  • You will know of the specific vacation pool home you will be occupying at least three days prior to your arrival.

What do I need to know about pool heat?

  • There are only four months you will need pool heat while vacationing in Orlando (December, January, February, and March). The pool heat costs $35 a day. You will set this service up with the property management company. Please note….if the temperature drops below 55 degrees, the pool heater will automatically shut off. Also, the pool heater will only heat the water 10 to 12 degrees above the outside temperature.

Are there any refunds if we have to leave a Vacation Home early?

  • Unfortunately, houses do not work like Orlando hotels. We cannot refund any unused nights in the vacation homes, townhomes, or condos.

Why do the policy change for Christmas and Easter High Season as to cancellations?

  • The Christmas and Easter times are the busiest travel times of the year. If a guest needs to cancel their reservation or there is a payment issue we need to know enough time so we can assist the owner in rebooking the home.

In the event of an emergency, who do we call about our home?

  • If there is an emergency please contact the specific management company that provided you the location of the home you are occupying. The management company’s phone number is located at the top of your confirmation letter.

How will you and the management company managing our home communicate with us?

  • Everyone will be communicating with you by e-mail or phone.

Questions about Vacation Packages

When will my final payment be due?

  • Final payments for all vacation home rentals, condos, and townhomes are due in full 30 days prior to your arrival. Final payment for hotels are due 15 days prior to your arrival date. Final payment for tickets are due 30 days prior to your arrival date.

The prices on the package page how can I book it at the low introductory price?

  • The price we have listed is to give visitors a guide as to how low we can provide packages for. The price is based on per person with 2 adults 2 children in the party. The rates may fluctuate depending on the number of people at your party and your dates of arrival.

How do I get my theme park tickets?

  • Walt Disney World® still has a hard shell plastic ticket for you to go into the theme parks which is why there is a $10 shipping fee to send these tickets to you. All other attractions have vouchers or barcodes that can be emailed to you. ALL tickets must be paid in full before we can issue your tickets. Since COVID, Walt Disney World® requires reservations. Once you pay for your tickets with us, we will send you the barcodes from the ticket to make your reservation with Disney. Keep in mind Walt Disney World® sells out fast so we encourage our guests to pay for their tickets ASAP! Here’s Disney’s live availability calendar: https://disneyworld.disney.go.com/availability-calendar/ When you are ready to pay for your tickets, give us a call at 1-800-641-4008 to make a payment.

Booking policy on vacation packages?

  • We only require a $50 deposit to make a reservation and nothing else is due until 30 days prior to your arrival.

Do you sell trip insurance…if so how much does it cost?

  • Guests may choose upon initial booking of their lodging or package to purchase travel protection. This protection program is $39 plus tax offering a more flexible cancellation policy. Travel protection must be purchased and paid in full with the $50 deposit.

Do you offer the meal plans?

  • Guests may choose upon initial booking of their lodging or package to purchase travel protection. This protection program is $39 plus tax offering a more flexible cancellation policy. Travel protection must be purchased and paid in full with the $50 deposit.
  • If a guest has a hotel booking and has purchased the travel protection within that booking, they have until 72 business hours prior to cancel the lodging booking. If a booking with travel protection is cancelled more than 72 business hours prior to their arrival date, we will refund everything minus the $39 plus tax travel protection and $50 deposit.
  • If a guest has a vacation rental booking and has purchased the travel protection within that booking, they have until 15 days prior to their arrival date to cancel the lodging booking. If a vacation rental booking with travel protection is cancelled more than 15 days prior to their arrival date, we will refund everything minus the $39 plus tax travel protection and $50 deposit.
  • If a guest books a hotel, vacation rental, or package that purchased travel protection and wants to cancel the same day they booked, we will refund everything minus the $39 plus tax travel protection.
  • If a guest books a ticket only order and purchases the $39 plus tax travel protection and wants to cancel, they have until 72 business hours prior to their arrival date to cancel. Tickets must be voidable and not linked to My Disney Experience (if Disney World tickets were purchased). Travel protection does not include live vouchers. If you’re not sure if your ticket purchase is a live voucher, please contact our reservations experts to clarify before booking tickets.

Reservation Questions

Are there any other fees I will be responsible for that are not included in my total cost of the vacation home?

  • The property management companies charge an $85.00 non-refundable Property Protection Fee. It is $200 for the Mic Mansion’s vacation homes. This is a damage waiver that will cover any incidental or inadvertent damage. Please be advised that intentional damage or gross negligence will result in additional costs to the vacation client.

Where are your vacation homes located?

  • All of our vacation homes are located within a radius of 15 minutes from to Walt Disney World®Most of our homes are located in Kissimmee and Davenport.

What are the Orlando Specific Vacation Homes?

  • We will show you pictures of specific homes that are available for rent during the time frame of your vacation. Since you are reserving a particular home, the nightly rates for these homes are going to be priced slightly more per night. Further, there are stricter conditions on high season cancellation of your booking. During the Christmas and Easter weeks, the cancellation charges for specific homes will be due and payable 30 days from the date of arrival and refunds for any cancellations inside of 30 days during these two periods will not be processed.

What is included in the vacation homes? What will I need to buy or bring with me?

  • The vacation homes are fully furnished, and all the linens and towels are provided. The kitchens are stocked with pots, pans, dishes and silverware. You will need to bring your own toiletries and food. The houses all have starter sets of toilet paper and paper towels. If you are staying for more than a few days, you will need to go to the store to purchase additional supplies.

What is the booking policy on a vacation home?

  • We only require a $50 deposit to make a reservation. Nothing else is due until 30 days prior to your arrival. If you cancel more than 30 days from arrival, only the deposit is nonrefundable. If you cancel 30 days or less from the date of arrival, it is a 100% penalty with no refunds given.

We are a group traveling together can we get our homes next door to each other?

  • Often times we can get vacation homes located in the same neighborhood, but it is highly unlikely, we will be able to honor this request.

When will I be notified of the exact home I will be occupying if I book an Executive or Standard vacation home?

  • You will know of the specific vacation pool home you will be occupying at least three days prior to your arrival.

What do I need to know about pool heat?

  • There are only four months you will need pool heat while vacationing in Orlando (December, January, February, and March). The pool heat costs $35 a day. You will set this service up with the property management company. Please note….if the temperature drops below 55 degrees, the pool heater will automatically shut off. Also, the pool heater will only heat the water 10 to 12 degrees above the outside temperature.

Are there any refunds if we have to leave a Vacation Home early?

  • Unfortunately, houses do not work like Orlando hotels. We cannot refund any unused nights in the vacation homes, townhomes, or condos.

Why do the policy change for Christmas and Easter High Season as to cancellations?

  • The Christmas and Easter times are the busiest travel times of the year. If a guest needs to cancel their reservation or there is a payment issue we need to know enough time so we can assist the owner in rebooking the home.

In the event of an emergency, who do we call about our home?

  • If there is an emergency please contact the specific management company that provided you the location of the home you are occupying. The management company’s phone number is located at the top of your confirmation letter.

How will you and the management company managing our home communicate with us?

  • Everyone will be communicating with you by e-mail or phone.

Questions about Vacation Packages

When will my final payment be due?

  • Final payments for all vacation home rentals, condos, and townhomes are due in full 30 days prior to your arrival. Final payment for hotels are due 15 days prior to your arrival date. Final payment for tickets are due 30 days prior to your arrival date.

The prices on the package page how can I book it at the low introductory price?

  • The price we have listed is to give visitors a guide as to how low we can provide packages for. The price is based on per person with 2 adults 2 children in the party. The rates may fluctuate depending on the number of people at your party and your dates of arrival.

How do I get my theme park tickets?

  • Walt Disney World® still has a hard shell plastic ticket for you to go into the theme parks which is why there is a $10 shipping fee to send these tickets to you. All other attractions have vouchers or barcodes that can be emailed to you. ALL tickets must be paid in full before we can issue your tickets. Since COVID, Walt Disney World® requires reservations. Once you pay for your tickets with us, we will send you the barcodes from the ticket to make your reservation with Disney. Keep in mind Walt Disney World® sells out fast so we encourage our guests to pay for their tickets ASAP! Here’s Disney’s live availability calendar: https://disneyworld.disney.go.com/availability-calendar/ When you are ready to pay for your tickets, give us a call at 1-800-641-4008 to make a payment.

Booking policy on vacation packages?

  • We only require a $50 deposit to make a reservation and nothing else is due until 30 days prior to your arrival.

Do you sell trip insurance…if so how much does it cost?

  • Guests may choose upon initial booking of their lodging or package to purchase travel protection. This protection program is $39 plus tax offering a more flexible cancellation policy. Travel protection must be purchased and paid in full with the $50 deposit.

Do you offer the meal plans?

  • Guests may choose upon initial booking of their lodging or package to purchase travel protection. This protection program is $39 plus tax offering a more flexible cancellation policy. Travel protection must be purchased and paid in full with the $50 deposit.
  • If a guest has a hotel booking and has purchased the travel protection within that booking, they have until 72 business hours prior to cancel the lodging booking. If a booking with travel protection is cancelled more than 72 business hours prior to their arrival date, we will refund everything minus the $39 plus tax travel protection and $50 deposit.
  • If a guest has a vacation rental booking and has purchased the travel protection within that booking, they have until 15 days prior to their arrival date to cancel the lodging booking. If a vacation rental booking with travel protection is cancelled more than 15 days prior to their arrival date, we will refund everything minus the $39 plus tax travel protection and $50 deposit.
  • If a guest books a hotel, vacation rental, or package that purchased travel protection and wants to cancel the same day they booked, we will refund everything minus the $39 plus tax travel protection.
  • If a guest books a ticket only order and purchases the $39 plus tax travel protection and wants to cancel, they have until 72 business hours prior to their arrival date to cancel. Tickets must be voidable and not linked to My Disney Experience (if Disney World tickets were purchased). Travel protection does not include live vouchers. If you’re not sure if your ticket purchase is a live voucher, please contact our reservations experts to clarify before booking tickets.